FAQ

What types of products do you offer?

At PetAccessoryPalace, we provide a diverse selection of high-quality pet products. Our offerings include reflective dog collars designed for visibility during nighttime walks, as well as innovative crinkle toys that promote fun and engagement for pets while minimizing mess for owners.

How can I ensure the safety of my pet while using your products?

Safety is a priority in our product design. Our reflective collars enhance visibility in low-light conditions, significantly reducing the risk of accidents. Additionally, all our toys are made from non-toxic materials to ensure they are safe for pets to play with.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase. For more details, please refer to our return policy section.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges for your products?

We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my order arrives damaged or incorrect?

It is important to inspect your order upon receipt. If you find that an item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and take appropriate action.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please reach out to us.

Do you ship internationally?

We currently focus on domestic shipping. For international shipping inquiries, please contact us directly to discuss potential options.

How can I contact customer service?

You can reach our customer service team via email at Petaccessorypalace0@gmail.com or by phone at 0620986542. We are here to assist you with any questions or concerns you may have.